Product Prices, Delivery and Shipping Policies

Product Prices

All prices quoted on our shopping site are in Singapore dollars. We do not charge GST.

Self-collection

We allow self collection option at our Collection Centre in Singapore only for fully paid items and upon prior appointment. You may opt to pay by local bank transfer. Please call us on +65 67559593 to place your order.

Delivery Addresses / Methods

We deliver to addresses in Singapore as long as the delivery addresses are accessible to public/ to delivery service providers (such as SingPost) whom we engage. Each delivery is charged at $20 (NOW $7 promotion rate). With a purchase of $60 and above, free home delivery service is available. Your order will usually arrive within 7 to 10 working days, usually we do not take that long, do check with us if you have any questions. Please note that delays can occur in delivery, and these delays are beyond our control.

For delivery done by our in-house delivery men, we will contact you in advance to arrange for the delivery date/time. In the event that our delivery is unsuccessful, for example, you are not available at the scheduled time of delivery, we will arrange for you to collect your ordered items at our collection centre within recommended hours. Any re-delivery will attract a $20 charge. In the event your orders are delivered by SingPost or other outsourced delivery service providers, the delivery schedule is outside of our control and will be governed by standards set by them.  

 

International Delivery

We now ship internationally.  If you are based overseas (outside of Singapore), you will initially be charged S$50 for the delivery charges when you check out. Once we have confirmed that your purchased items are available and we are allowed to export them, we will keep you posted on the postage charges.

You will be asked if you would like to have shipment via a Registered Mail through our local Singapore Post service provider. Our other option is via DHL. You are required to pay us the shortfall in the postage charges before we proceed with your shipment arrangement. If we do not receive your payment within 5 working days, we will proceed to refund all your payment. Where applicable, we will refund you the excess payment if the postage charges are lower than S$50. 

You take full responsibility to claim your items from your customs, if your items are retained by your customs. If your purchased items do not reach you and you suspect that the items may be lost, please contact us on dogscomfortcare@gmail.com and we will assist to trace for the items. If the service provider informs us that the items are already delivered, we will assume the same. Therefore, it is important that you give us the correct detailed delivery address.

Despite our effort to try to serve you internationally, we reserve the rights not to accept your orders, and will refund your payment if we are unable to fulfill your international order(s).  

Thank you.